Membership terms
Last updated 10 October 2026
These terms apply when you buy a membership from Pain & Gain Fitness (SA0545156-W) ("we", "us"), at the front desk or online. Please also read our waiver and privacy notice.
Starting and renewing
- A new membership starts on the day you pay. If you renew before your current membership ends, the new one starts the day after it ends, so you don't lose any days.
- 3-month plans are paid once, for the whole three months.
- Memberships don't renew automatically. If you have a member portal account, we'll email you before yours ends. You choose whether to renew.
- When you first join, there's a one-off RM30 registration fee.
Freezing your membership
- If you're away or injured, you can freeze your membership for 7 to 30 days at a time, up to 60 days in any 12 months. Freezing is free.
- Ask in the member portal or at the front desk. Requests from the portal are approved by our staff, who may decline one, for example if it breaks these limits.
- While it's frozen, you can't check in. Your membership then ends later by the number of days frozen.
- Back early? Tell the front desk and we'll end the freeze that day. You get back only the days actually frozen.
Refunds when you close your account
Membership you haven't started yet. If you renewed early and the new membership hasn't started, we refund it in full.
Membership you're part way through. You choose one of:
- Keep training until it ends. We delete your account the day after your membership ends. We'll confirm the date when you ask.
- Delete your account now. The time left on your membership isn't refunded.
Exceptions. If you can't keep training because of a medical condition (with a doctor's letter) or because you've moved away, we refund any whole months left on a 3-month plan, at that plan's monthly rate. Ask at the front desk.
Never refunded
- The RM30 registration fee
- Walk-ins and weekly passes
- Personal training sessions already booked
How you're refunded
The same way you paid: cash back at the front desk, or card and FPX payments back to the same account within 14 days. Records of the refund are kept for 7 years for tax, like other payment records.
Your other rights
Nothing in these terms affects your rights under the Consumer Protection Act 1999.
Questions
Ask at the front desk, call 012-919 1741 or email painandgainfitnesssek9@gmail.com.